FAQ & HELP CENTER
- What Are Thecuper's Business Hours?
- Hours: Mon - Fri: 9am - 5pm est. For inquiries please select Contact Us under 'Pages' at the bottom of each page or send us an email. Someone will respond to you in 24-48 business hours.
- When will I receive my item?
- All orders are processed within 3 - 5 business days. The estimated delivery time is 7-10 business days. When your order is processed and a tracking number is available, you will receive an email with tracking information.
- Where do you ship from?
- All products are shipped from within the United States.
- Where do you ship to?
- USA: Currently we only ship to the United States in 48 contiguous states and Washington, DC. We cannot ship to P.O. boxes or military bases or diplomatic locations.
- Do you ship internationally?
- Thecuper does not ship internationally.
- I need to return/exchange an item?
- Thecuper is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
- Can I cancel/change my order?
- Yes. However, your order cannot be canceled or changed if it has already been processed and shipped.
